Legal

Returns, cancellation and refunds

Last updated on October 10, 2026.

This is a translation for convenience; the Portuguese version prevails in case of any discrepancy. Read the Portuguese version.

7-day guarantee

You have 7 calendar days from payment approval to cancel your purchase and receive a full refund, with no need to give a reason (Article 49 of the Brazilian Consumer Protection Code).

The period counts from the purchase, not from activation.

How to request it

Contact us on WhatsApp +55 41 99990-7207 with the email used for the purchase. The refund is made by AsgardPay using the same payment method: for PIX, back to the originating account; for card, as a reversal credited on your card statement (how long it takes to show up depends on your bank).

How the charge appears

Payment is processed by AsgardPay. On PIX, on your bank statement and on your card statement, the charge appears under the name JAS MARKETING E DESENVOLVIMENTO LTDA. Don't recognize a charge? Contact us before disputing it with your bank, and we'll sort it out right away.

What happens to the license

With the refund, the license is cancelled and Vupt stops working on the activated computer at the next online check.

After 7 days

After the guarantee period there are no refunds, unless the product has a defect we are unable to fix. As it is a digital product, there are no physical exchanges.

Changing computers

Changed computers? You don't need a refund: remove the old computer in the Members area and activate the new one (one change per day).